FAQs
You can place an order by selecting the items you want to purchase, choosing your preferred size and color, and adding them to your cart. Once you're ready to check out, follow the prompts to complete your purchase.
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and other secure payment methods.
PUWS does not accept cancellations/ returns once the order is placed since all garments are made to order.
Yes, after placing an order, you will receive a confirmation email with your order details. Please check your spam/junk folder if you do not see it in your inbox.
Standard shipping is free within India. Shipping costs may vary based on the delivery method and your location. For expedited or express shipping please contact our team at orders@puws.in or whatsapp us on +919112022308 so we can assist you at the earliest and get you your order on time.
All our garments are made to order which means we do not keep bulk stock ready. Your order can take anywhere between 5-10 days to leave our studio. Delivery times vary depending on your location and the shipping method selected. Standard shipping usually takes 3-7 business days. PUWS is not liable for any delay in delivery by the courier company. We only guarantee to hand over the consignment to the courier company within 5-10 days.
To make customized outfits please fill out the form under TAILORED by PUWS on the website or get in touch with us on whatsapp on +919112022308.
For international orders and queries please contact our team at orders@puws.in or whatsapp us on +919112022308
PUWS does not accept returns or size exchanges since all garments are made to order. If you are doubtful about the size, please whatsapp us on +919112022308 so our team can advise the best size for you.
In a rare case if you get a damaged or faulty piece of clothing we will offer you an exchange for the same item or a full refund.
Please read our Return and Exchange Policy for more detailed information.
Returns are typically processed within 7-10 business days of receiving the returned item. You will receive a confirmation email once your return has been processed.
Please refer to our size guide, available on each product page. If you're still unsure about the fit, feel free to contact our team for assistance.
Yes, we offer and accommodate all sizes, including plus-size options. Please refer to our size guide for more details. If your body type does not fit within the size chart provided by us please contact our team at orders@puws.in or whatsapp us on +919112022308 for further assistance.
You can find detailed information about materials and care instructions on each product page.
You can contact our customer service team via email at info@puws.in, phone at +91 9112022308, or by using the live chat feature on our website.
Our customer service team is available Monday through Friday, from 10 a.m. to 6 p.m. (IST).
We do offer discounts and promotions. Sign up for our newsletter to stay updated on the latest offers.
Our system only allows one discount code per order. Some promotions may not be combined with other offers.
We are committed to sustainable and ethical practices. We are a made to order, limited production and slow fashion brand. All the pieces are created at our studio.
Yes, we use recyclable and biodegradable packaging materials for our shipments.